Privacy Policy - Mataris Pty Ltd
Mataris Pty Ltd is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We have implemented internal policies and procedures to ensure that all personal information is handled in accordance with the Privacy Act. Please take a moment to read our Privacy Policy to understand how we collect, use, and manage your personal information.
This policy may be updated from time to time to comply with the Privacy Act or to enhance our privacy practices. Any changes will be published on our website.
In this policy, personal information means any information about you (whether true or not) that identifies you or from which your identity can be reasonably ascertained.
1.Why do we collect personal information?
We collect and hold personal information about you where it is reasonably necessary for one of our functions or activities as an NDIS service provider. Examples of why we collect personal information include:
- Assessing your eligibility for NDIS services;
- Developing personalized care plans to meet your specific needs;
- Coordinating support services to deliver NDIS-approved assistance;
- Communicating with you to provide information and updates on services;
- Managing and processing payments and invoices related to NDIS services;
- Verifying your identity and ensuring the provision of appropriate support;
- Complying with legal and regulatory requirements; and
- Improving and managing our services.
You have the right to choose whether to provide us with your personal information. However, in some cases, not providing certain information may affect our ability to offer you the full range of NDIS services.
2. What kind of personal information do we collect?
The type of personal information we may collect and hold includes, but is not limited to:
- Name and contact details;
- Date of birth and age;
- NDIS participant number;
- Support needs and goals;
- Health-related information relevant to the provision of services;
- Emergency contact details;
- Information about your NDIS plan and funding; and
- Information necessary for reporting and compliance purposes.
We may collect additional information that you choose to provide to us to better understand and meet your specific requirements.
3.How do we collect personal information?
We will collect personal information in a lawful and fair manner, primarily through direct interactions with you or your authorized representative. Examples of how we may collect personal information include:
- In-person interviews and discussions;
- Completed forms, assessments, and questionnaires;
- Emails and other electronic communication;
- Information provided via our website or online platforms;
- Information provided by NDIS representatives, guardians, or family members; and
- Information from other third-party sources with your consent or as permitted by law.
We will take reasonable steps to ensure that you are aware of the purposes for which your personal information is being collected and how it will be used and disclosed.
4.How we use and disclose your personal information?
We will only use and disclose your personal information for the primary purpose for which it was collected, or for reasonably expected secondary purposes related to the primary purpose. Examples of how we may use and disclose your personal information include:
- Providing and managing NDIS support services;
- Communicating with you regarding service updates, appointments, and relevant information;
- Sharing your information with NDIS-approved providers or service partners to coordinate support services;
- Complying with legal and regulatory obligations under the NDIS framework;
- Conducting quality assurance and improvement activities;
- Facilitating communication between you and relevant NDIS representatives;
- Reporting and sharing de-identified data for research or statistical purposes; and
- Seeking feedback and conducting surveys to improve service delivery.
We will seek your consent before using or disclosing your personal information for any other purpose unless authorized or required by law.
5.Security and Management of Personal Information
We will take reasonable steps to protect the security of your personal information. Access to your personal information will be restricted to authorized personnel only. We will also implement measures to protect personal information from misuse, loss, unauthorized access, modification, or disclosure.
When your personal information is no longer required for its intended purpose or by law, we will take reasonable steps to de-identify or securely destroy it.
6.Accessing and Correcting Your Personal Information
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out-of-date. If you wish to access or correct your personal information, please contact our Privacy Officer using the contact details provided in this policy.
We will respond to your request within a reasonable timeframe and may require you to verify your identity before granting access or making corrections.
7.Contact Us
If you have any questions or concerns regarding our Privacy Policy or the management of your personal information, please contact our Privacy Officer:
The Privacy Officer
Mataris Pty Ltd
52/92 Walkerville Terrace Walkerville South Australia 5081
08 7085 0669
8.Changes to the Privacy Policy
This Privacy Policy is subject to change, and any updates will be published on our website. Please check our website regularly for the most current version of our Privacy Policy.
Effective Date: December 01 2022